Human-in-the-Loop
Seamless escalation to real experts, including the full chat and document context.
Let your customers bring in a human expert directly whenever they need to, and get paid for that service.
When the AI reaches its limits on a complex or legally sensitive request, the question is handed to the responsible specialist together with the entire chat and document context so far. No more endless email forwarding. The handover is surgically precise and nobody starts from zero.
The human connection is never lost: the AI absorbs repetitive baseline questions so experts get back the time for innovation, strategy and genuinely complex problem-solving.
Human-in-the-Loop — step by step
User asks a question
Your clients chat with the Wingmate as normal.
Wingmate evaluates the request
On complex or legally sensitive topics the Wingmate recognises the limits of its competence and signals the need for human involvement.
Escalation is triggered
Clients can request escalation, or the Wingmate proposes it proactively. Compensation for human handling is automatically booked.
Expert receives full context
The entire chat and document context so far is handed to the responsible specialist with surgical precision: no email forwarding, no starting from scratch.
Expert responds directly
The specialist responds in the same chat interface, a seamless transition for clients, with no media break.
Wingmate continues seamlessly
After the human intervention the Wingmate takes over again, the expert insight flows back into the system as new knowledge.
The human stays at the centre — AI amplifies, it never replaces.
See it in action
Explore the platform or talk to a companion about your use case.