HeatMap & Knowledge-Gap Analysis
Analysing conversation histories reveals learning progress, knowledge gaps and topics worth deepening. The basis for continuously better support.
The HeatMap analyses anonymised conversation histories with your Wingmate to reveal where learning progress is happening, where knowledge gaps exist, and which topics come up for deeper discussion most often.
You use these insights to derive new knowledge articles that target the gaps your users actually have, instead of documenting on a hunch.
A curated loop: your Wingmate supplies the data, you as the Companion decide what becomes a new, verified knowledge article. Support quality keeps improving continuously, without you giving up control over your knowledge.
The human stays at the centre — AI amplifies, it never replaces.
See it in action
Explore the platform or talk to a companion about your use case.